Led the transformation of engineering processes, upskilling a small, isolated team into a high-performing unit, with the mid-level developer growing into a team lead. Spearheaded the refactor of a monolithic application into separate front-end and back-end systems, improving maintainability and bug resolution. Introduced agile workflows, increasing feature delivery frequency and transitioning from GitFlow to a continuous integration approach. Significantly expanded operational capabilities, moving from small direct mail campaigns to managing national campaigns. Improved product ownership through effective documentation and prioritization, and enhanced infrastructure with load-balanced multi-server architecture and ISO 27001-compliant access controls.